Privacy Policy

Version: 1.0 | Last Updated: December 07, 2025

Welcome to MillatApp, Millat Humsafar App, and other Applications published by Ummat Group (collectively referred to as the "Platform" or "Services"). This Privacy Policy constitutes a legally binding agreement between you ("User", "Data Principal") and the Organization operating the Platform ("Company", "we", "us", "Data Fiduciary").

We are committed to protecting your privacy in strict compliance with India's Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology Act, 2000, and global privacy standards including GDPR where applicable. This policy also adheres to the developer policies of the Google Play Store and Apple App Store.

1. Eligibility & Age Restrictions

STRICT AGE REQUIREMENT: By accessing or using the Platform, you represent and warrant that you have attained the lawful age of majority in your country of residence (e.g., 18 years or older in India). The Platform is NOT intended for use by minors or individuals under the legal age required to form a binding contract.

IF YOU ARE NOT OF LEGAL AGE, YOU MUST NOT CREATE AN ACCOUNT OR USE THE SERVICES.

Liability Waiver for Age Misrepresentation: If you misrepresent your age or eligibility to use the Platform, you solely assume all risks and liabilities associated with such use. The Organization, its Trustees, Directors, Employees, Contractors, and Business Partners shall NOT be liable for any consequences, damages, or legal actions arising from your violation of this age restriction. We reserve the right to terminate any account immediately if we believe the user is underage.

If a parent or guardian becomes aware that their child has provided us with Personal Data without their consent, they should contact us immediately at contact@millatapp.com. We do not knowingly collect Personal Data from children under 18.

2. Non-Profit Status & Ad-Supported Model

While the Platform operates as a non-profit initiative to serve the community, maintaining the servers, development, community programs, and security infrastructure requires significant resources. To keep the Platform free for users, we utilize third-party advertising networks to serve targeted advertisements and outreach campaigns.

By using the Platform, you acknowledge and agree that specific user data (as detailed in Section 3) will be processed to show relevant ads. This data monetization is strictly for the sustainability of the Platform and community programs.

3. Data Collection and Processing

We collect and process the following categories of data based on your explicit consent:

Personal Identity Information (PII): Name, phone number, email address, marital status, and profile photographs for account creation and matchmaking services.
Device & Usage Data: IP address, device model, operating system, unique device identifiers (Advertising ID), and crash reports. This is used for security, analytics, and targeted advertising.
User Generated Content (UGC): Messages, posts, images, and other content you upload.
Location Data: Approximate location (derived from IP and/or when you provide us your City, State, Country address and/or when you authorize location based application service) to provide location dependent service, regional content and relevant ads.

4. Purpose of Data Use

Your data is used for the following lawful purposes:

Service Delivery: To facilitate matchmaking & profile verification services, rendering services requested or booked, community connections and community engagements, and account management.
Safety & Security: To detect fraud, abuse, and illegal activities.
Targeted Advertising & Outreach: To display personalized ads via partners like Google AdMob, Meta Audience Network, and others. We share hashed/anonymized identifiers with these partners to measure ad performance without directly revealing your identity.
Legal Compliance: To comply with court orders, lawful law enforcement requests, or valid legal processes.

5. User Conduct & Zero Tolerance Policy

The Platform fosters a safe and respectful community. We enforce a Zero Tolerance Policy regarding objectionable content and abusive behavior:

Illegal Use: You agree NOT to use the Platform for any illegal purpose, including but not limited to fraud, soliciting illegal acts, terrorism promotion, or distributing child sexual abuse material (CSAM). Illegal use of the Platform is solely the user's responsibility.
Harassment & Abuse: Bullying, hate speech, harassment, nudity, and violence are strictly prohibited.
Enforcement: We reserve the right to suspend or permanently ban any account found violating these terms without prior notice.

6. Data Sharing & Disclosure

We do not sell your personal contact number to telemarketers. However, we may share data in the following circumstances:

Service Providers & Ad Partners: With cloud storage providers and ad networks under strict data processing agreements. You explicitly consent to the transfer of your hashed or anonymized data to our advertising partners for the purpose of serving personalized ads. You may manage this consent at any time via App Settings, though this may affect ad relevance.
Law Enforcement: We will disclose any and all user data, including private messages and IP logs, to government authorities or law enforcement agencies if compelled by a lawful order, warrant, or subpoena under the DPDP Act, 2023, or other applicable laws.

7. Limitation of Liability

PLEASE READ CAREFULLY:

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, EXCEPT WHERE PROHIBITED BY LAW. WE DO NOT GUARANTEE THAT THE PLATFORM WILL BE SAFE, SECURE, OR ERROR-FREE, OR THAT IT WILL FUNCTION WITHOUT DISRUPTIONS.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE ORGANIZATION, ITS TRUSTEES, DIRECTORS, GROUP ORGANISATIONS, EMPLOYEES, AND DEVELOPERS SHALL NOT BE LIABLE TO YOU FOR ANY LOST PROFITS, DATA LOSS, OR CONSEQUENTIAL, SPECIAL, INDIRECT, OR INCIDENTAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WE EXPRESSLY DISCLAIM ANY LIABILITY FOR THE ACTIONS, CONTENT, OR DATA OF THIRD PARTIES (INCLUDING OTHER USERS). YOU RELEASE US FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE AGAINST ANY SUCH THIRD PARTIES.

8. Indemnification

You agree to defend, indemnify, and hold harmless the Organization, its Trustees, Directors, Group Organisations, developers, Platform and affiliates from and against all liabilities, damages, losses, and expenses of any kind (including reasonable legal fees and costs) relating to, arising out of, or in any way in connection with: (a) your access to or use of our Services, including information provided in connection therewith; (b) your breach or alleged breach of this Privacy Policy; (c) your violation of any third-party rights; (d) any misrepresentation made by you, specifically including misrepresentation of age or identity; or (e) your sharing of references and securing their consent for using their Name, Relationship with you, and Contact Number for profile verification through the Platform.

9. Governing Law & Jurisdiction

This Privacy Policy and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India.

Exclusive Jurisdiction: You irrevocably agree that the courts of New Delhi, India shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Privacy Policy or its subject matter or formation. You hereby waive any objection to such jurisdiction based on venue or convenience.

10. Your Rights (DPDP Act, 2023)

As a Data Principal, you have the right to:

Access & Summary: Request a summary of your personal data processed by us.
Correction & Erasure: Request correction of inaccurate data or deletion of your data (subject to data retention laws).
Grievance Redressal: Contact our Data Protection Officer for any privacy concerns.
Nomination: Nominate an individual to exercise your rights in the event of death or incapacity.

11. Account Deletion & Data Erasure Request

In compliance with the Digital Personal Data Protection (DPDP) Act, 2023, users have the right to request deletion of their account and associated personal data.

Option 1 – In-App Deletion (Recommended):

Users can permanently delete their account directly from the App by navigating to: Menu → Settings → Delete Account. Once confirmed, your account and associated personal data will be permanently deleted from our active systems, subject to applicable legal retention requirements.

Option 2 – Email Request:

If you are unable to access the App, you may request account deletion by sending an email to: contact@millatapp.com

Please include the following details in your email request:

Your registered phone number (including country code)
Your full name (if applicable)
Subject line: Account Deletion Request

Upon successful verification of your identity, we will process your deletion request within a reasonable time period.

12. Data Security

We implement robust security safeguards, including encryption and access controls, to protect your data. However, you acknowledge that no system is impenetrable, and we cannot guarantee the absolute security of data transmitted over the internet.

13. Contact Us

For legal inquiries, data deletion requests, or grievance redressal, please contact our Compliance Officer:

Email: contact@millatapp.com
WhatsApp: +918860896020